REFUND POLICY
Unfortunately, DonJewel is unable to accept returns of items purchased, with the exception of damaged and defective goods. If an item arrives damaged or defective, please reach out to contact@donjewel.com
DonJewel will issue refunds or exchange on case-by-case basis. The return and/or exchange request will be processed as soon as possible. If accepted, most returns and/or exchanges are processed within five (5) to seven (7) business days.
For all concerns related to our Products and Services, you can contact DonJewel through the following means:
Email
Contact@donjewel.com
Payments
DonJewel accepts payment through the applications and payment methods provided through ShopPay, Paypal, AfterPay, Visa, Mastercard, American Express, and Discover credit cards or debit cards. DonJewel is not Liable for the practices or technologies employed by these third-party companies to process the personal payment information required for a transaction and purchase of DonJewel product(s).
Acceptance of Orders
The debit or credit card details you give to DonJewel will be validated before your order can be accepted. Payment will be charged to your account before dispatch of your order. All cardholders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, DonJewel will not be liable for delay or non-delivery. DonJewel cannot and will not accept checks or money orders.
Order processing
Orders are processed in the order that they are received, on the business day following their receipt. For example, orders placed on Wednesday will be processed on Thursday. Orders placed on Friday, Saturday, and Sunday will be processed the following Monday.
Orders are processed during standard business hours, Monday-Friday, 9 a.m. to 5 p.m. EST, excluding U.S Federal holidays.
Orders are processed during standard business hours, Monday-Friday, 9 a.m. to 5 p.m. EST, excluding U.S Federal holidays.
Product Availability
DonJewel does not guarantee the availability of its Products at the time of order placement. If a Product is not available, DonJewel will provide you notice and provide an opportunity for substitute products or process a refund.